M5 South-West Cashback scheme

Claim back tolls on the M5 South-West Motorway.

The NSW Government's M5 South-West Cashback Scheme allows NSW residents to claim back the value of tolls (excluding GST) paid while using a vehicle registered in NSW for private, pensioner or charitable use on the M5 South-West Motorway.

Who can claim M5 South-West Cashback?

To claim M5 South-West Cashback you need to pay your M5 South-West tolls using an electronic tolling account or tagless account registered for M5 South-West Cashback.

You can only claim M5 South-West Cashback if:

  • You are a NSW resident
  • Your vehicle is registered in NSW for private, pensioner or charitable use.
    • Trips made using government or business registered vehicles (including vehicles provided as part of a salary package), leased vehicles, rented vehicles, smash repair courtesy vehicles, car dealership loan vehicles, interstate registered vehicles or any other vehicle where business usage is shown on the registration papers, for example 'business general' or 'primary producer' are not eligible.
  • You have registered for M5 South-West Cashback with your tolling provider
  • You have paid M5 South-West tolls using a NSW issued electronic tag or tagless account
  • You have submitted your claim within 12 months of the close of the M5 South-West Cashback quarter. Claims received more than 12 months after the close of each quarter are not accepted.

Your eligibility for an M5 South-West Cashback rebate starts from the first day of the month in which you register for M5 South-West Cashback. M5 South-West tolls paid before the date you register will not be refunded.

Register for M5 South-West Cashback

You can register for M5 South-West Cashback at any time by contacting your electronic tolling account provider.

If you don’t have an electronic tolling account, you can join one of the following providers who participate in M5 South-West Cashback:

Please note, if you register for the M5 South-West Cashback Scheme, your vehicle may be photographed at the M5 South-West toll plazas for audit purposes.

Make a claim

Roads and Maritime Services pays M5 South-West Cashback rebates on a quarterly basis.

There are two ways to claim M5 South-West Cashback:

  1. Online:
    Login to your tolling account through your electronic tolling account provider’s website and click on the Claim Cashback link. A secure Roads and Maritime Cashback Online Claim site will appear in a new browser window. Follow the easy steps and submit your claim online.

  2. Post:
    Send the transaction statements supplied by your electronic tolling account provider that list your tollway usage and a completed M5 South-West Cashback claim form to:

    Roads and Maritime Services M5 South-West Cashback
    Locked Bag 3
    Dubbo NSW 2830

Rebates

Online claims

Your rebate will be paid via Electronic Funds Transfer (EFT) into a savings or cheque account you nominate in your online application.

Paper claims

For claims lodged via post, your rebate will be paid by Electronic Funds Transfer (EFT) into a savings or cheque account you nominate on the claim form.

To ensure your rebates are paid by EFT, please complete the EFT section (section B) of the M5 South-West Cashback claim form. Whenever your banking details change you must update the EFT section on the claim form.

More information

For more information about the M5 South-West Cashback scheme, or to enquire about a lodged M5 South-West Cashback rebate, please contact the M5 South-West Cashback Office:

Phone: 1300 133 310

Email: cashback@rms.nsw.gov.au.

For other tolling enquiries, such as tag violations and broken tags, or to obtain copies of statements, change credit card details or name and address details you will need to contact your account provider. Refer to your account statement for contact details.

Frequently asked questions

  • Online claims are processed within 7 working days. Paper claims are processed within 20 working days.
  • No. All claims are paid by EFT into a savings or cheque account.
  • The NSW Government’s M5 South-West Cashback Scheme allows NSW residents to claim back the value of tolls (excluding GST) paid while using a vehicle registered in NSW for private, pensioner or charitable use on the M5 South-West Motorway. Motorists can claim a rebate on tolls incurred using an eligible vehicle at the following locations on the M5 South-West Motorway:

    1. The Hammondville toll plaza
    2. Henry Lawson Drive, Milperra
    3. The River Road, Revesby
    4. Fairford Road, Padstow
    5. Belmore Road, Riverwood.

    There are no plans to expand the reach of the M5 South-West Cashback Scheme to include any road other than the M5 South-West Motorway.

  • No. Only tolls paid with through an electronic account can be rebated.
  • No. You must have a registered toll tag or tagless account to claim M5 South-West Cashback.
  • No. Only NSW toll providers can facilitate M5 South-West Cashback rebates.
  • No. Contact your tag provider to update your account. The updated details will be passed through to the M5 South-West Cashback system.
  • No. Please contact us on 1300 133 310 if you need information on your previous rebates.
  • No. The rebate does not include GST.
  • Please contact us on 1300 133 310.
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