Industry information

Heavy vehicle industry liaison

NSW’s heavy vehicle regulatory services transferred to the NHVR on 1 August 2022. As a result, the heavy vehicle industry liaison function has also transferred to the NHVR.

For more information on the NHVR’s approach to industry engagement, see the NHVR’s engaging with industry webpage.

Useful contacts

Heavy vehicle customer service - 1300 364 847

  • Heavy Vehicle Inspection Station (HVIS) availability and bookings (note: since 1 August 2022, the NHVR delivers HVIS on behalf of Transport for NSW)
  • Heavy vehicle registrations
  • Vehicle emissions management program enquiries
  • Safe-T-Cam operations
  • 3 strikes program.

Technical enquiries - 1300 137 302 (Mon-Fri 8.30am-4.22pm)

  • Light and heavy vehicle technical information
  • Road freight regulations
  • Heavy vehicle safety standards.


Heavy vehicle permits - 1300 656 371 (Mon-Fri 8.30am-4.30pm)

  • Over mass and oversize permits
  • Permit investigations.

NSW truck rest area road map - 13 22 13 and dial 7

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