Customer Charter

Our customer charter outlines our commitment to you and what you can expect in your interactions with us; whether it is about the road networks we manage or the licensing schemes we administer to keep you safe.

Providing value for customers goes beyond delivering products, services and projects to make your journeys on our roads and waterways safer and more efficient; it is embedded into the values and actions of all employees and guides the decisions we make every day on your behalf.

We want you to talk to us to let us know what matters most to you and we commit to using your feedback and ideas to continually improve the products and services you need.

We invite you to partner with us on our journey to make NSW a better place to live and work. We are pleased to share our refreshed customer charter which re-affirms our commitment to deliver more for you.

Share this page: