17 June 2020

Drivers now have a simpler, faster and more COVID-safe way of moving from one licence level to the next.

Minister for Transport and Roads Andrew Constance said drivers and riders who want to progress from P1 to P2 and then on to an unrestricted licence can now do so online.

“It’s great news for the more than 265,000 customers a year who now no longer need to go to a Service NSW Centre to renew or progress their licence,” Mr Constance said.

“Customers will still get a letter about six weeks before the due date, reminding them their licence is due to be renewed or progressed, and providing advice around the new online option.”

Minister for Regional Transport and Roads Paul Toole said this permanent change would benefit people right across the state, especially in the regions where the closest Service NSW Centre could be hours away.

“We know the challenges in the regions, which is why we are making it simpler and faster for our regional communities to interact with Government,” Mr Toole said.

“In the first two weeks of this option being available, more than 4700 or slightly more than half of all licence progressions were done online. This shows just how much communities want these kinds of changes.”

Minister for Customer Service Victor Dominello said the online option would take the hassle out of having to visit a Centre.

“We want to put the customer at the centre of everything we do, and this decision provides drivers with more choice and convenience,” Mr Dominello said.

“Eligible drivers can now renew their licence in the comfort of their home.”

Customers renewing online should also print out the interim certificate and carry it while driving if they aren’t using a digital licence.